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Digital Office User-types: Pioneers
Profile
The Digital Office Index for this group has an average of 64 points. Only 9% of all companies with more than 20 employees belong to this group of pioneers.
Typical Characteristics
- Have more often a main strategy to accomplish the digital change and a person in charge of coordinating the digitisation cross-departmental
- Use ECM-solutions in combination with cloud-solutions more frequently
- Have already implemented electronic invoicing and use almost all common standards (e.g. ZUGFeRD or EDI)
- Have digitised paper files to the greatest extent
- Usually large-scale enterprises with more than 500 employees
- Great amount of companies engaged in the business areas: banks, insurances and service providers
Digital Office User-types: Progress above-average
Profile
This group has an index value above average. 41% of all companies belong to this category.
Typical Characteristics
- Have often a main strategy to accomplish the digital change
- Use ECM-solutions in combination with cloud-solutions more often compared to others
- Rarely send electronic invoices and use common standards infrequently (e.g. ZUGFeRD or EDI)
- Predominantly, new paper files are being digitised
- Usually medium-sized enterprises with 100 to 499 employees
- Increasing amount of companies from the industries: IT and consulting, supply and disposal, telecommunications, automotive, machinery and plant engineering
Digital Office User-types: Progress below-average
Profile
With 48 points, this user type has an index value below-average. Around 28% of all companies with more than 20 employees are part of this group.
Typical Characteristics
- Rarely have a main strategy to accomplish the digital change and a person in charge of coordinating the digitisation cross-departmental
- Barely use ECM-solutions as well as cloud-solutions for its use. Nevertheless, the amount of planner for cloud-solutions are above-average
- Send an receive invoices mainly in hard copy
- New paper files are only partly being digitised
- Usually small enterprises with 20 to 99 employees
- Increasing amount of companies from the industries: transport, logistics and trade
Digital Office User-types: Laggards
Profile
This group has a Digital Office Index of 39 points, which is minor compared to other user-types. 23% of all companies belong to this category.
Typical Characteristics
- Usually have no strategy to handle the digital change and no person in charge of coordinating the digitisation cross-departmental
- Hardly use ECM-solutions and do not introduce any cloud-solution for its use
- For most companies of this group, cloud-solutions are currently no option (86%)
- Until now, the majority of paper files have not been digitised (51%)
- Have the highest investment intentions
- Usually small companies with 20 to 99 employees
- Increasing amount of companies from the industries: pharma, chemical as well as food and process